What do you do when a financial institution falsifies a response for a car load.  The response states the load was denied partially because of a very low credit score by Experian.  The credit score they used is one or two years old.  I subscribe to Experian and know my credit score daily.  I feel this is unfail and unethical.  I do not believe they even checked.  Should I close all my accounts with the financial institution?  Please provide me advise since i have worked hard to improve my credit scores and they are over 100 points from what I was provided for denying the auto loan.  The only other means for communicating was a phone number or mail.  I need a car now!  Yes this was USAA and I am very upset.


pellings load is loan

@marquimark,  I am sorry to hear what is going on with your loan and understand your frustration! I am going to send this for review by a Bank specialist. To immediately look into this now, please call 210-531-8722 they are open today (Saturday) 6:00 a.m. to 10:00 p.m. CT.


Sunday they are open as well 8:00 a.m. to 6 p.m. CT.


Mon - Fri 5:00 a.m. to 12:00 a.m. CT  


Take care and good luck! ~Tom