What do you do when a financial institution falsifies a response for a car load. The response states the load was denied partially because of a very low credit score by Experian. The credit score they used is one or two years old. I subscribe to Experian and know my credit score daily. I feel this is unfail and unethical. I do not believe they even checked. Should I close all my accounts with the financial institution? Please provide me advise since i have worked hard to improve my credit scores and they are over 100 points from what I was provided for denying the auto loan. The only other means for communicating was a phone number or mail. I need a car now! Yes this was USAA and I am very upset.
@marquimark, I am sorry to hear what is going on with your loan and understand your frustration! I am going to send this for review by a Bank specialist. To immediately look into this now, please call 210-531-8722 they are open today (Saturday) 6:00 a.m. to 10:00 p.m. CT.
Sunday they are open as well 8:00 a.m. to 6 p.m. CT.
Mon - Fri 5:00 a.m. to 12:00 a.m. CT
Take care and good luck! ~Tom