I certainly understand how frustrating this would be, anthonytech. I've sent a request to a Subject Matter Expert to review this. Please allow sufficient time for the research to be completed. - Cathleen
@45 and counting - Nice to assume that the member did something wrong - apparently you haven't been reading this site much or you would know that USAA has not had the same level of service these past couple of years. I have been with USAA for 34 years and loved, loved them until the past 5 years when it seemed like their customer service took a turn for the worse. Because I have experienced some of USAA's follies these past couple of years, I certainly believe that USAA makes mistakes and struggles to fix them.