Had my car in the dealer for warranty work. Got it back in a week, discovered cracked windshield. During the walk around, tech noticed right front bumper is loose. Contacted USAA. Took it to caliber collision. Two days later they call and tell me Usaa won’t let them fix the car because the bumper is GLUED on. Now I have my suspicions of who glued the bumper on but no proof. If USAA wants to play these games I’m going back to State Farm.


Hello and thank you for sharing your concern. We can certainly look further into your declined claim request to the appropriate department for additional review and we will be in touch. Thank you for contacting us.