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@Tim336, I'm sorry to read about your experience with USAA. I have forwarded your concerns to the appropriate area for review. Thank you. ~Danielle
Danielle,
I don't know why your sorry, USAA knows exactly what they are doing, not only with vehicle insurance but homeowners insurance as well. More about profit, it all boils down to MONEY. It's pretty sad when USAA is suppose to be about military members, but we can go elsewhere and get better coverage for far less premiums.
I left USAA after insuring my vehicles with them for over 10 years, for the same reason.
I too been with USAA for many years. Which company did you switch over to?
Trav-elers for home, Ge-ico for auto, and pro-gressive for watercraft
For your water craft, join Boat US (around $10/year) and purchase the insurance thru them. It will be significantly less than what you are paying now. It was for me and I had the same company as you do.
What you are experiencing is USAA under Stuart Parker's leadership. I left USAA after 40 years for a substantial savings and way better customer service. Although it appears that employees of USAA are reading all of the negative posts, it appears to have no impact. USAA is NOT the company they once were.