I am sorry to hear of your experience @U$AAisGarbage and have forwarded your concerns with your account to a representative for review. While I can't provide a specific time they will contact you we appreciate your patience and this area will be reaching out to you. ~ Joseph
I agree with your post and concerns. It will be one month tomorrow since my total loss claim was started. Not only do I feel I was short changed in my settlement but the level of disrespect from the total loss representatives was very provoking. I'm also fighting for them to reimburse me for the sales tax and title fees in my state which they are legally responsible for. I've been with USAA for over 11 years now, hold numberous accounts including homeowners insurace, HELOC's, rental property insurance, checking and other products, but i think this is the end of our relationship.
Afterall the only thing USAA is good for anymore is reimbursing atm fees.
U.S.BANK has treated me well, very respectful and courteous to my business interests while helping me to grow my businesses. I would recommend my family to see what they have to offer. More importantly I would recommend U.S.BANK to any of us wishing to transition from USAA.
It's sad to see that customer service and customer loyalty mean nothing to USAA