USAA uses deceptive practices, they do not care about policy holders, they seek to maximize their profit margins no matter the cost, even if that cost is losing long-term members. I had a post about the horrible handeling of my total loss, just posted an update to it only to see that USAA deleted the entire post. Anyone reading this, USAA ought to be last on your list of insurance companies to go with.
@Nate123, your post was not deleted but re-routed to appropriate community board based on the topic. Simply type in Horrible experience with USAA total loss claims into the search bar. Your will see your post is the first one to come up under the Insurance Customer Service tab. Have a good day. - Ina