Ah yes, two stories in one day. Priceless. Keeping it at bullet points:
I have realized now after these now years of poor customer service that USAA will not change. Never.
@USNA'89, I am saddened to hear that you haven't had great service with USAA in the recent weeks and months. As for USAA reaching out to you about your recent inquiries, I understand your reason for saying they are SPAM callers. Our member's have the ability to update their Marketing Preference's online by logging into their USAA profile. Have you had an opportunity to review them online to update/change? ~ Marco