I PCS'd nearly two years ago, and updated my member information. Unbeknownst to me, the loan department is independent of the rest of USAA services. In chronological order, I updated my new address, then paid off my loan, and USAA sent the title to my previous address via two years. This cost me nearly 6,000.00 dollars with no solution from the company that made the mistake. Thanks, and I'm researching other organizations.
What a stressful situation this sounds like. I have passed this along to our bank team to review, and see if there is anything they are able to assist you with. Someone will be reaching out to. Thank you for posting.