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I used the car buying service for the first time. Found the car I wanted. Dealer acted like he knew nothing about the service but promised me I would get the dealer discount offered. After arranging financing the price went up by $1200. I got various reasons why. Complained to TrueCar who manages the service and got another reason. This is the last time I will use the service.

1 REPLY

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@Stubbe, I am sorry that your experience did not seem precise. The whole point is to know the price going into the deal. I would like to forward your feedback to the appropriate area. We do not wish for our members to have anything less then the best experience. Thank you. ~ Suzy