Since my purchase of a pickup truck on Aug. 15, 2014, it's been in the service dept. at our local Ford Dealership more than I've driven it. It broke down 12 days after purchase stranding me on the highway. Another 9 days later, the same thing happened. Towing Bills, Car Rental in the interim (3 weeks total) and lost work is putting such a strain on us. After numerous emails and phone calls with USAA's Michelle Johnson and the True Car Buying Service, nothing has changed...only empathy and apologies from USAA which leave us still with a broken vehicle and lost work. The Five Star Ford Dealership in Warner Robins, GA had complaints filed from USAA Members previous to my purchase but I had no way of knowing that in advance...how terrible for me to be another guinea pig and get taken by this unethical dealership. And, then to find out that USAA was able to to NOTHING for me, a United States Navy Veteran, to help compensate me or to get something done to help me with this burden. My wife has emailed all the details to USAA and True Car but nothing has help us in this endeavor. Using USAA's Car Buying Service has now caused undue hardship and strain on my business and I've lost or compromised untold thousands of dollars in work with my customers because of this truck purchase from Five Star Ford in Warner Robins, GA. I would appreciate a written response as soon as possible. Thank you, Donald XXXXXXXXX, XX.
Thank you for taking the time to share your experience. I cannot imagine the stress and frustration this whole situation has caused you. We would like to see if anything else can be done about your situation and request that you please fill out this form. Thank you.
Also, to protect your privacy, I have removed your full name from your previous post.
Thank you Donald. I have also escalated your situation and passed along your suggestion for an opportunity to review the dealerships. Please keep me posted if you hear back from Michelle or Chantal.
There is a review section for the car buying service, perhaps you could share your dealership concerns there in case a member in your area is looking at the same dealership.