Hi DeJourni, I can certainly understand being upset, identity theft is not fun, we do have specialists available to help members who have/are experienced/experiencing identity theft. If you call us at 800-531-8722 we can connect you with someone who can help. I can note your USAA account that you reached out via social media regarding this concern, to do so, please send me a PM with your full name and the email or phone number linked to the USAA account. Thank you.
Wow! We have had recent issues with USAA too. We have such a long history with them that is is so disappointing. Sorry for your ID theft issues. So scary and to think that USAA wasn't tracking this.