USAA CAR Insurance Disappointment & Outright lying over aftermarket parts


Member for 21 years.  I have (6) high end cars insured with USAA, my homes, shop, personal insurance, mortgages, loans, credit cards, saving accounts, on and on.


This Jan I rolled my truck and USAA has decided that any aftermarket additions and options add 'no value'.  Despite $15,000 in receipts, nope, no value at all.  Rims, tires, lift kit, canopy, custom stereo, nope, not worth $1 according to USAA.  Repainted my truck, replaced engine and tranny, nope, not worth $1 according to USAA.  Doesn't even rate my truck as 'excellent' condition and offers below market value (if it was without all the aftermarket parts).


I can no longer support this company in good faith.  Services continue to decline and there is just no interest in doing what is right for the member.


I have no choice but to contact the State Insurance Commissioner to file an official complaint.  I suggest others here do the same.  


@swiftvision, I am terribly sorry to hear about your experience. I have located your information and I am escalating your situation to a specialist. They will look into your file and reach out to you. Thank you.

Resolve your claim and then leave USAA for good.  USAA will never be the company they once were especially under Stuart Parker's leadership.