Member for 21 years. I have (6) high end cars insured with USAA, my homes, shop, personal insurance, mortgages, loans, credit cards, saving accounts, on and on.
This Jan I rolled my truck and USAA has decided that any aftermarket additions and options add 'no value'. Despite $15,000 in receipts, nope, no value at all. Rims, tires, lift kit, canopy, custom stereo, nope, not worth $1 according to USAA. Repainted my truck, replaced engine and tranny, nope, not worth $1 according to USAA. Doesn't even rate my truck as 'excellent' condition and offers below market value (if it was without all the aftermarket parts).
I can no longer support this company in good faith. Services continue to decline and there is just no interest in doing what is right for the member.
I have no choice but to contact the State Insurance Commissioner to file an official complaint. I suggest others here do the same.
@swiftvision, I am terribly sorry to hear about your experience. I have located your information and I am escalating your situation to a specialist. They will look into your file and reach out to you. Thank you.