It looks like USAA Car Buying Service "I think they use TruCar" has changed for the worse. It used to be I could look up the USAA price of the new car without identifying myself (phone # and e-mail address). I used to be able to research many locations to buy my car from and compare the price. Now, I just tried the new USAA service to look at a car price and I received approx 30 test messages and many phone calls from dealers before I ever knew what the price was, very annoying. We may still get a good price using USAA but not as easy as before.
@ Boulder City, Thank you for advising us of your experience with the USAA Car Buying Service. Your feedback is valuable, as we are continually looking for ways to improve our products and services. I am sharing your post with our TrueCar experts. A case manager may reach out to you within the next three business days. ~DC
Thank you so much for reaching out. This is not the experience nor service we want for any of our members, Scott. We are always open to any and all feedback. I will also make sure to send this feedback to TrueCar as well so they are aware.