I looked for a feedback option on the USAA car buying service website first, and couldn't find one. That's complaint number one. If USAA is going to "certify" dealers as trustworthy shouldn't you have an easy, and apparent way for your members to let you know if the dealers aren't acting in a way they should? I contacted 5 different dealers through this "service" and only one responded. When it did (Gunther VW) I quizzed him about the vehicle and learned it was advertised as having an automatic transmission, but in fact it has an manual transmission. That was more than a week ago and this vehicle is STILL advertised incorrectly. The same dealer never responded to contacts about 2 other vehicles they list on this "car buying service", and didn't return my phone call/message. The other four "certified dealers" never responded in anyway. I no longer trust USAA's certification for more than the marketing tool it is.
We welcome and encourage feedback on the dealerships you have not been pleased with. Please send us a message here with details about your situation so we can look into the problems you are having immediately. You can also post details here in the community and I will escalate them to the appropriate area. Thank you for sharing and for making USAA car buying service better!