Tried to use the car buying service. Dealer attempted to add approximately $800 to my certificate and would not sell me the car as advertised on USAA. I called USAA who took my complaint. Never heard from USAA or the dealer, dealer still using USAA's website as a "certified dealer"
Buying another car elsewhere, dissappointed the USAA Car Buying Service is not as advertised.
Thank you for bringing this to our attention. I have reported this and engaged a subject matter expert to look into and reach out to you. We appreciate and value your membership. ~ Lori