Tried to use the car buying service.  Dealer attempted to add approximately $800 to my certificate and would not sell me the car as advertised on USAA.  I called USAA who took my complaint.  Never heard from USAA or the dealer, dealer still using USAA's website as a "certified dealer"


Buying another car elsewhere, dissappointed the USAA Car Buying Service is not as advertised.


Thank you for bringing this to our attention. I have reported this and engaged a subject matter expert to look into and reach out to you. We appreciate and value your membership. ~ Lori

Thats very good information to know since I planned on utilizing this feature 👍