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Tried to use the car buying service.  Dealer attempted to add approximately $800 to my certificate and would not sell me the car as advertised on USAA.  I called USAA who took my complaint.  Never heard from USAA or the dealer, dealer still using USAA's website as a "certified dealer"

 

Buying another car elsewhere, dissappointed the USAA Car Buying Service is not as advertised.

2 REPLIES

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Thank you for bringing this to our attention. I have reported this and engaged a subject matter expert to look into and reach out to you. We appreciate and value your membership. ~ Lori

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Thats very good information to know since I planned on utilizing this feature 👍