So it took USAA 21 days to declare my daughter’s car a total loss. We called, waited were told they had the car then they didn’t......settlement price was fair but they never sent me the plates off the car so now NYS is sending me letters. Done with USAA

6 REPLIES, I am sorry to hear that you still have concerns regarding your auto claim. I am going to forward this to a specialist to review as well. They will be able to reach out to you and discuss further. Please allow 2-3 business days for this to occur. Thank you.

I had to specifically ask for the plates off my wife’s car. Then they mailed them to me.

I'd advise switching insurance providers together. USAA is not the company it was 10+ years ago. Other insurance companies are better priced or even match USAA.


My entire shop has left USAA as a provider, for good reason too. They no longer provide superior care for service members, or their families.


They've simply become just another insurance company.


Please know that it is never our intent for you to feel disappointed with our service.  I'd like to have your concerns reviewed further.  I’ve escalated your situation to a subject matter expert who will be reaching out to you to address your concerns.  Please allow 1-2 business days for contact. Thanks~Mike     

@USAA - of course it is never the intent of USAA for members to feel disappointed or frustrated with USAA, but it seems to be a recurring theme - just like the same old same old answers we get on this forum. 

I agree.  This massive change to USAA was a planned business decision to change the way USAA operates.  Really sad as to what the top executives did to a once proud company.