Hi @DocBones, I'm sorry to hear about your accident and I do hope everyone involved is ok. We can have a claims specialist reach out to you regarding your total loss claim. I can tell you that total loss is paid as actual cash value not market value. When the specialist reaches out to you, they will confirm we have all the correct options and comparable vehicles to ensure the actual cash value is correct. Please allow 1-2 business days for them to reach out to you regarding your claim. Thank you.
Exercise your right to hire a reputable third party adjuster. USAA will stonewall and try to screw you while waiting for the stress of not having a vehicle to make you cave. Check your contract for the adjuster clauses but in mine, USAA had to pay the adjuster because the value he came up with was higher than what they got.
Don't argue about options because USAA will give you another offer right after you hire the adjuster to try to get out of paying them. What USAA does is almost illegal, immoral, and despicable. Make sure you hire a good adjuster though because USAA does own some of them, mine specifically never took cases representing USAA.
@Gazedo, I hate to hear that you did not have a positive experience settling your total loss claim with us. I would like to have your situation reviewed further. I've escalated your concerns to a subject matter expert who will review and address your situation. Please allow 2-3 business days for contact. -LeKisha
@Bandit7, I am sorry that you are having difficulty connecting with a representative. Can you tell me the nature of your issue so I can get you connected with the appropriate area? - Ina
I am dealing with that very situation now, and the 'comparables' are simply not as well equipped, and they didn't even get in the fair market value or average community cost for my vehicle. Then I was told I had no recourse but to accept. I have not as yet, because they didn't even have all options listed.
Did you have any success with your case? I can provide comparables in the marketplace, but they are not close to me (I custom ordered my truck). The ones thata actually ARE comparable and close are priced above market value because of demand.
I am still waiting resolution. The adjuster told me that the ACV wasn't meant to be sufficient to allow me to replace my vehicle. My USAA policy, part D, states:
"Actual cash value" means the amount that it would cost, at the time of loss, to buy a comparable vehicle. As applied to your covered auto, a comparable vehicle is one of the same make, model, model year, body type, and options with substantially similar mileage and physical condition".
One could deduce from the policy verbiage that the ACV should come close to the current average market price of a similar vehicle.
I have seen others that have the same issue, same policy info, and same low ball values on totaled vehicles. That USAA still uses CCC despite the lawsuits against them and their known sketchy business practices is simply incomprehensible. It appears that USAA has decided that profit is more important than veterans. Sad
I have been a USAA client for over 2 decades. I know their insurance is a bit higher, but the customer service, trust, and reliabilty has always offset the higher cost. It appears that USAA no longer prides itself on fairness, as proven by their chosen business associates (CCC). "Birds of a feather..."
Please keep me updated on if, and how, you were able to get your case settled. I will update mine as well, but I don't think anything positive will happen as long as USAA 'partners' with CCC. An interesting read: http://www.certifiedautoappraisers.com/cccarticle.html
I hate to change insurance companies, but it certainly looks like USAA has already changed their allegiance.