I am still waiting resolution. The adjuster told me that the ACV wasn't meant to be sufficient to allow me to replace my vehicle. My USAA policy, part D, states:
"Actual cash value" means the amount that it would cost, at the time of loss, to buy a comparable vehicle. As applied to your covered auto, a comparable vehicle is one of the same make, model, model year, body type, and options with substantially similar mileage and physical condition".
One could deduce from the policy verbiage that the ACV should come close to the current average market price of a similar vehicle.
I have seen others that have the same issue, same policy info, and same low ball values on totaled vehicles. That USAA still uses CCC despite the lawsuits against them and their known sketchy business practices is simply incomprehensible. It appears that USAA has decided that profit is more important than veterans. Sad
I have been a USAA client for over 2 decades. I know their insurance is a bit higher, but the customer service, trust, and reliabilty has always offset the higher cost. It appears that USAA no longer prides itself on fairness, as proven by their chosen business associates (CCC). "Birds of a feather..."
Please keep me updated on if, and how, you were able to get your case settled. I will update mine as well, but I don't think anything positive will happen as long as USAA 'partners' with CCC. An interesting read: http://www.certifiedautoappraisers.com/cccarticle.html
I hate to change insurance companies, but it certainly looks like USAA has already changed their allegiance.
