I am so sorry to hear about the inconvenience and frustration you are experiencing with your claim, and I want to have your situation reviewed further. I have escalated your situation to a member of management who will be reaching out to you to address your concerns. ~Mike
Thank you for your service! I am so sorry for all you are going through. I have recently heard from friends after winter storm Grayson of trouble with multiple insurance companies about total losses. What is going on here? Especially here with USAA. It seems like once the claim is filed it is like a black hole to try to speak to the adjuster that is making decisions and driving all of this. These community boards are full of bad stories on this. This doesn't sound like the USAA I have known myself for 15 years. Have you gotten this all resolved?
USAA can you help this Veteran out?