Regular Contributor

I have excellent credit and have been a member of USAA for years. When I needed to purchase a new car, I used USAA for the auto loan. BIGGEST MISTAKE OF MY LIFE!!! Despite what their paperwork says, (that the loan will be funded in 24-72 business days) this loan takes forever and everyone you talk to in the loan department tells you something different. I was originally told it would be ready on Monday and I could pick up car. It is now Wednesday and funds have still not been released. Tomorrow will be a week since all paperwork was submitted 

2 REPLIES

@Chris in AL, I understand that you're in the process of purchasing a new car, and I'm saddened to learn of your unsatisfactory experience with the loan application. I'm sharing your post with a loan subject matter expert. We'll conduct a follow-up with you after thoroughly reviewing the situation.  

I CAN RELATE TO YOU!