Thanks for reaching out, @DavCin - Since our goal is to ensure we are consistently delivering the highest quality products and services to our members, we have identified opportunities to improve the TLP (Total Loss Protection). As a result, as of Sept. 28, 2018, we have suspended offering the TLP on new loans until further notice. I don't have a date to provide when we'll begin offering it again. - Cathleen
It would have been nice to know you are not offering TLP before getting my car loan through USAA. This is a terrable way to find out after the fact. I have always carried GAP/TLP on my vehicals. When are you planning to resolve this issue that I can be fully covered?
Not Happy Right Now - Our goal is to ensure we are consistently delivering the highest quality products and services to our members. After identifying opportunities to improve Total Loss Protection, USAA has ceased offering until further notice. We regret any inconvenience caused. - Jason