I was stranded today when my a wheel bearing on my front passenger side broke. I was driving when I noticed smoke coming out of that side. I pulled over to a parking lot and got out of the truck. There was a small fire under the wheel where, apparently, oil had accumulated and caught fire from the friction. Fortunately there were sandbags holding down a sign in the parking lot. I dragged one over and ripped it open and threw sand on the fire which, thankfully, put it out before there was any further damage. I then called the USAA roadside assistance for a tow. They informed me I could not get a tow because there was a fire involved and I needed to file a claim. Hard to file a claim while stranded in a parking lot. The tire was canted sideways and no way the vehicle would move without a tow truck. I explained to roadside assistance that the fire didn't do any damage and the problem was the wheel bearing. I JUST NEEDED A TOW! Nope, said they couldn't do it, needed to file a claim. Frustrated beyond belief, I hung up and called for my own tow. When I finally got home, I called USAA to see about reimbursement for the tow. Again, they said I needed to file a claim and since it was just a tow I might want to reconsider as it may raise my rates in the future. Oh, I'll reconsider all right. Reconsider my insurance. I was thinking that could have been my wife stranded on the side of the road and left helpless. No way! Get a grip, USAA, these are military members you are, literally, leaving behind.
@buffalok, I am terribly sorry to hear about the fire in your vehicle and the concerns with attempting to get a tow truck to assist. I have located your information and I am escalating this to a specialist to look into further. Please allow 2-3 business days for them to review your situation and reach out to you.