@Brook, We do have a program for qualified members that are impacted by COVID-19. Please reach out to us by phone or our chat channel. We would be glad to discuss your specific situation. You can also review this link as well. USAA.com/coronavirus. Thank you for reaching out in our Member Community. ~ Suzy
To initiate a private chat : from the USAA website, you can chat with us by selecting "Reach a Representative", "Contact USAA" or "Ask USAA". From the USAA Mobile App, you can select "Help" and then "Get Contact Options".