I have be a USAA member since 1966. (54 Years)  The service has really declines.  My repair shop has been trying to get in touch with USAA  for a week to notify them of additional damages on my vehicle.  They have not only not approved the repairs but will not respont to the repair shop.  I can't get hold of a real person and my representative will not respond to the messages I have left.  They will probably blaim this on covid, however I know of a lot of people who would love to be employed right now. 1LT RKA.