So I needed a windshield replacement and contacted USAA. Did not think I had coverage and I was right. Referred to Safelite who qouted me a "discounted" price of $450. Checked six other places. All but one was less expensive. Had it done for $300 - OEE glass, lifetime warranty, everything included. Is this really the best USAA can do?
USAA strives to provide the best service and products to our members and hearing this is disheartening. We appreciate your candid feedback regarding your glass claim, and I definitely want to have you situation reviewed further. I have escalated your situation to our team who oversees Safelite, and they will be reaching out to you to address your concerns. ~Mike
Same here got quoted about half of what my deductible is for a windshield replacement from other than Safelite. Safelight wanted $500 deductible for a windshield I could pay cash for from another company without the insurance for $260, when I questioned it they transferred my call to USAA I got disconnected and they never followed up or got back in touch with me in any way. I ended up canceling my claim. It isn't the first time Ive had problems with USAA insurance but will probably be my last. I am currently shopping for new insurance.