SafePilot - No So Safe

Everytime I talk to someone in the insurance department, I tell them the "Harsh Breaking" part of the discount program is WAY TOO SENSITIVE!!! I get the same response, "We will report it". Apparently the information goes to an unmonitored mailbox, because it never changes. Lately, the software has been going crazy. One day I will have 79 harsh breaking incidents, and the next day I will have the normally recorded number. I could understand if there was a tool that measured acceleration, or even tracked speed against what a GPS program might say the speed for a segment of highway is, but the "Harsh Breaking" should not even be a category. 


Living in Texas, over 90% of the time if I press my break pedal too hard, it is to avoid a collision with someone that stops suddenly, pulls in front of me and steps on their breaks, or the light turns yellow and I am faced with the decision of possibly allowing myself to be t-boned. I generally do the speed limit, or something nominal like 2 or 3 mph over. I drive a smaller half-ton truck, a Frontier. In Texas where two thirds of the vehicles on the road are full-sized trucks, and people are always making sure they will be the first car at the scene of the accident by driving way too fast, I do have to get on the brakes more than I like sometimes.


Some, actually most situations where firm breaking is required, is something that can seldom be predicted. The message I am getting from USAA, by the fact my repeated requests to adjust the parameter for Harshing Braking have been ignored, is to avoid applying the breaks any more than their program will allow and just suffer the consequences. USAA is condoning unsafe driving habits by not addressing this problem with SafePilot. 


Please sign-in to reply


Agree 100%.  I called to cancel enrollment over the weekend.  The program considers bluetooth calling, GPS navigation, and listening to Apple Music to be "phone use" and docks you points as a result.  I routinely got notifications that I used my phone 97% of the last drive, despite the fact I turned on Apple Music before I left and used the buttons on my steering wheel to change songs.  

USAA could improve the service by having it record actual unsafe driving practices, as opposed to what it is doing now.

I am sorry to read you are not happy with our SafePilot program, @CBB. I have submitted your feedback as it will help us improve for the future. -Nick 

Just say no to Big Brother insurance-sponsored spy applications.  I'll pay the higher rates to retain more of my privacy.

I agree. I don’t want or need to have every single aspect of my life recorded, stored, and able to be accessed by heaven-only-knows-who (yes, I’m sure USAA tries to protect my privacy, but even DOD, OPM, IRS, SSA, etc., have been hacked). I also will not be buying any car that has “driver-facing cameras”, to monitor and record every time I glance at my speedometer, check my rear view mirror, or look over my shoulder before making a lane change to verify my blind spot is clear. Big Brother considers all of these actions (among untold other legitimate, safe, defensive, driver best-practice actions) as the “driver taking his/her eyes off the road”, and therefore “distracted driving”. I am not comfortable with this level of monitoring, scrutinizing, recording, and babysitting, which will inevitably be used against you in one way or another, especially while these “intelligent” systems are unable to distinguish between legitimate and necessary actions, and the systems’ predetermined “unsafe” ones.
I know there may come a time when all of this stuff will be required in new cars, or just come as standard equipment. If & when that happens, if I can’t find a nifty little sliding camera cover which allows me to choose if and when I want constant monitoring (a certain large online retailer sells some great ones—I use them on my iPhone, iPad, and desktop cameras), I’ll just resort back to using electrical tape, a bandaid, or even a post-it note.
I just signed up, and fortunately I'm not having that kind of sensitivity, but I think this measure is misleading. Today I had to brake harshly when a pedestrian was ON THE HIGHWAY. That is not me driving unsafe. That is me not killing someone who was an idiot.

@billtaylor0, your feedback and comments are monitored and very important to us. I understand you have made repeated requests to adjust the parameter and I would like the opportunity to look further into thisWhile I cannot provide a specific time, I appreciate your patience while waiting for the follow-up and response from our area. ~ Joseph