This morning I called for roadside service. The machine told me several times that there was a high demand for service and apologized for the delay several times. After ten minutes my friend called her AAA service and they were on the road to come to us and i was still on hold with usaa. Later inattempted to reach a person at usaa to complain but continued to get only the machine even when a rep in auto insur rep tried to commect me with a human, got the same machine. Is this the service i should expect bcause if so AAA sure came through and may be a better option.
Hi Xxz, I am sorry to hear you had difficulty getting the assistance you need and I completely understand your frustration. I have made note of this issue and will be escalating this matter for additional review and follow up. Someone will be reaching out to you to discuss.