@susanvalentine, I am sorry to hear that you have been waiting that long for a service provider to arrive. I have contacted our roadside command center and I have asked that they look into this and contact you immediately with a status update.
@RobertEm, I apologize for the delay in service for your roadside assistance claim. I will contact Agero to ensure they get someone out to you as soon as possible. I am also sharing your experience with our USAA claim's team for review and follow up. Our USAA claim's team will be reaching out to you within 1 to 2 business days. ~ Robert