USAA has completely dissapointed me. I call roadside assistance, and all I need is a simple tow truck to take my car to a mechanic. Apparently, that's too difficult for this company to accomplish. I have to call twice just to get the process started, and in both of the requests I made I make it explicitly clear that I am (A) on base, and (B) my car is inopperable. I explain as simply as possible that I need a tow truck driver that can get on base by themselves, without an escort. No less than 4 different representitives screw it up, and I have to get a new tow truck assigned FOUR TIMES because USAA can't pass along the most basic of information. I waited for 3 and a half hours, and never got my car towed. This roadside assistance is an absoulte joke, switch to a different company.
@GarbageCompany Thank you for sharing your concerns. I have escalated this to a subject matter expert to review further. They will be following up with you in the next 2 to 3 business days.