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Sadly, this was my experience with their roadside assistance department as well both times I used them. The last time I was forced to pay out of my own pocket to have my car towed 5 miles to myself. At that point in time I was on hour 4 or 5 of my ordeal on waiting for them
Hello, @cyberfx1024. I am going to forward your account with your concerns for review. While I can't provide a specific time, I appreciate your patience while waiting for a response from this area. -Nick
Good luck with the formal complaint. Nothing will change. USAA is not the company it once was. What has been intentionally done to USAA is a disgrace.
@Cvet97- I am sorry to hear a long time member is upset with the service they have received. I am going to make sure we look into your concerns by sharing this post thread with the appropriate area. Thank you. ~Shawna