Hello EuroCarEnthusiast, USAA strives to provide best in class service and products to its members. At times despite our best efforts, we're not able to provide our members with the desired resolution they’re seeking. Your feedback is appreciated and I would like to have your concerns reviewed. Someone will be contacting you directly to discuss this matter further.
They shouldn't be preventing you from getting OEM parts if it is not explicitly stated in the Policy.
I just had some damage recently, and if they don't provide OEM parts, GOODBYE USAA. Not even kidding.
Good morning @ToyotaHubs and appreciate you sharing your thoughts with us. I certainly understand your concerns and want the best options available for your vehicles. To answer questions about "OEM" parts and coverage's for your policy, please reach out us via chat by selecting the "HELP" link at the top of our website on USAA.com or by giving us a call @ 800-531-8722 to clarify any concerns you may have about your auto insurance policy. Thank you for your 6 years of membership and we look forward to hearing from you soon. ~ Marco
Would someone please quote the USAA policy that says they are entitled to use used or aftermarket parts to repair our cars. I am interested in the language of that policy. I'd also like to know where I can find the paragraph that it is in in my policy. Thanks.
Good morning @NC46, I appreciate you reaching out to us to verify coverage for your vehicle in case of claim. To better assist you in reviewing your policy coverage's, please reach out to our insurance specialists to review your current auto policy and answer any additional questions or concerns you may have @ 800-531-8722 or chatting with us via USAA.com by clicking the "HELP" link. Thank you for your 7 years of membership and trusting USAA with your insurance needs. ~ Marco