Captain Flounder
Contributor

I have previously used the car buying service to buy three vehicles, two of them just in the last 14 months.  Imagine my surprise when I tried to use my certificate at a local dealer and they would not honor it.  I thought this was just an anomaly but this board makes me believe it is more common than expected.

 

I am still in the market for a vehicle but at EOY, there are so many great deals there is not a lot of need to use the USAA buying service.

 

I would love to know the rationale a USAA certified dealer can use to not honor a savings certificate.  Is there some kind of repercussion?  Thanks.

1 REPLY

Captain Flounder, Thank you for bringing this to our attention. This is not the experience we want for you and I'd like to take a look into this further. Can you please provide the name of the dealership you went to that did not honor your certificate? Once we have this information we can engage the car buying team to look in this concern further. ~Michelle