Sure we’ve all had those moments when a representative at your trusted financial/insurance company provides inaccurate information. This recently happened when taking out an auto loan on a very special vehicle I was purchasing. I will not go into details but once I brought it to the attention of the CEO’s Office one of their very professional associates contacted and immediately helped me resolve the issue. Sure USAA is a large company but not to larger to lose a personal touch with their members, you just have to give them chance.
Thank you USAA for being a trusted partner in this journey called Life.
@FINRA 3110, Thank you for taking the time to post. I'm very glad to hear that we were able to resolve the issue you were experiencing with your auto loan. We certainly will try our best to make things right. Please let us know if you need further assistance. I appreciate your membership and have a great weekend. - Ben