My wife and I applied for a new auto loan yesterday. We were approved and chose 72 months. We even commented about it as we click the 72 months. We got a the car the same day. Awesome service as with our 6 or 7 previous auto loans? Nope! I got the "adendum" today and it has 60 months!
I called and they said we clicked on the 60 months, not 72. I tried to escalate it, and they said we chose the 60 months. I have been with USAA since * and had multiple car loas through USAA. I guess this will be our last loan with USAA!
Note that we know they are having web problems - they told us when our kid's checking accounts disappeared from their online views. It only had their savings.
Really!?! - I just clicked on Notify Me if someone comments on this post and got this error:
We are experiencing technical difficulties. Please try again later, or for immediate assistance call us at * USAA *
USAA, what happened to your service!?!
Not Valued Customer, I can certainly understand your frustration and I want to look into this and ensure your concerns are appropriately addressed. I will be engaging the appropriate area to review and assist further. We appreciate your membership and the opportunity to address your concerns. ~ TC
Not Valued Customer, I have had a loan specialist review your concern and for privacy and security we will need you to contact us at 210-531-8722 to discuss the application. I appreciate your understanding. ~Michelle
minags, thank you again for sharing your experience with us about the USAA Car Buying Service. I responded to your separate posting about this experience and we will be in contact with you when we've taken a closer look at what happened. -Marisa