Had the same lousy experience with the car buying service, and to make matters worse it was after an awful experience with USAA insurance where I'd been driving a car that should've been declared totaled months before, USAA's direct repair shop painted over my ABS sensors and didn't straighten my truck's frame correctly, they could've killed me. And it only got worse from there. These guys are going down hill, I have horror stories galore about USAA in just about every division of the company. I've asked to speak to the CEO several times but the only thing they understand is litigation, so that's what you have to do, and even then it's not a sure thing that they'll straighten up. Unreal, almost a decade offiibg business with them and it's always me in total drill sergeant mode to get my products or coverage to act right. Car buying service included. They may want to undo this forum thing because I can't keep my mouth shut any longer.
