Thanks for posting, JSky. This certainly isn't the way we want our members to feel. I've sent a request to a colleague to have this handled and reviewed appropriately. Please allow sufficient time for the research to be completed. - Cathleen
I'm with Rochelle. Just bought a car last week with car buying service, went great all in one day and got the car for less than the USAAA member price listed. I had an accident about 4 years ago and everything was covered and went well. I had terrible experiences with other banks prior to switching to USAA years ago (including class action lawsuits), my insurances have been cheaper and better than other companies I used in the past. I even switched my homeowners insurance this week and have more coverage for $35 less a month than my previous insurer. I can honestly say that I have never even had a bad experience with calling customer service. Whatever institutions are doing better, I would like to know about them, because I can certainly provide a list of ones that are worse.
We certainly thank you for taking the time to share your personal experiences with our products and services. We hope we never let you down and continue to earn your business for life. Take care! - Darrell