Chief MAA, thank you for reaching out to us regarding your concerns. I was able to locate your information and confirmed your concerns have been forwarded to the appropriate team for review. Please be assured you will be contacted once we've had an opportunity to review this matter further.
This isn't good to hear Poor beyond help as we never want our member to feel this way no matter what the issue is. I will have someone look into this for you and see how we can help. - Ralph