Hi, how are you? I was in a car accident with a usaa insurance. I’ve been trying to reach Mr Randall L, every time I call it’s a voicemail saying he’s not in his office, so I have not yet been able to speak with him. Can you tell me what I need to do or whom I need to call to reach him?


Moderator's Note: for the privacy of the employee, this post has been edited.


@Angie13, I am sorry to hear about your accident and I hope you were okay.  I asked a claims subject matter expert to follow up with you.  They will be contacting you within 1 to 2 business days.  Thanks ~ Robert.