More incompetent people at USAA

I provided the other party’s insurance information to USAA. You guys have given my dr the run around instead of clearly communicating that you are verifying liability and coverage. Thanks to you guys they almost dropped me as a patient. Ridiculous incompetence.
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Hi, there. I'm sorry to hear of your claims experience so far. I am escalating your concerns so that we may have an opportunity to review and address them. Once reviewed you will be contacted directly with further assistance. Thank you. -Cynthia