Hi @Is it only me, I certainly can understand your concerns and like to take a further look at what's going on with your account. To best assist you, please chat with us online while you're logged into your account. When you're on a page where chat is available, you'll see "Reach a Representative" or "Ask USAA" at the top right. Select the drop down menu, then select Click to Chat.
If you prefer, please call us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722.
To protect the security of your account, I won't be able to further address it here and apologize for any inconvenience this may cause you. Looking forward to hearing from you soon. ~ Stacy