@RDE927, It’s disheartening to hear about your experience, and I apologize for any inconvenience or frustration. I am going to escalate your concerns to a subject matter expert for review. They will research the details of your claim and will follow-up with you. Please expect contact within 1-2 business days. -LeKisha
Do you have AAA where you are? If so, I would highly recommend them. One tow makes the membership worth it and I have used it three times in the past three years or so and they have always been timely and professional.