I am so disappointed with USAA roadside assistance. I'm waiting for Swft towing in Austin. They were supposed to be within 70 minutes, which I think is ridiculously long, it's now been almost 2 hours. Unhelpful, couldn't care less people at the towing company. I'm going back to AAA Is usaa are going to provide this service they need to care whether it's good or not
@Elizabeth, I am terribly sorry that you are still waiting on your tow truck to arrive. I have contacted our roadside team and they have indicated that the provider is approximately 15 minutes away. They are also going to get a second provider to start heading your way as well so that we can make sure someone arrives as soon as possible. Our roadside team will contact you to discuss your situation further. Thank you.