@BRENDA MCCRAW, I am sorry to hear of your disappointment on increasing rates and wanting to shop around for your auto insurance. However, I am really concerned that you haven't been able to get in touch with a specialist to help review your policy. Will you send me a Private Message and share details about what is happening that is preventing you from getting connected with us? ~ Marco
I understand the fustration with the cost of insurance. However, please don't take it out on USAA, take it up with your state representatives. I once thought the same thing until I began moving from state to state. The insurance companies have to comply with each state so if you are not satisfied reach out to your state representative to get a better state mandates on insurance coverages options. You can shop around but no one can beat USAA prices, coverage and customer service!