Lizz1, I am very sorry to hear that you have not been satisfied with the service during your auto claim. I have located your information and I am escalating the situation to the claims service manager. They will review your file and reach out to you. Thank you.
Thank you for your 20+ years of membership. However, I am so sorry to hear about your claim experience, and please know it is never our intent for you to feel this way. Your concerns have not fallen on deaf ears. I have escalated your situation to a member of management who will be reaching out to you to address your concerns. ~Mike