This is extremely disturbing to hear. I see that we've escalated your prior post was escalated to our experts. I'm so very sorry for the frustration that has been caused due to your claim. I will forward your additional frustrations and feedback to our best team to make sure your concerns are addressed properly. ~Marie
I first joined USAA in the early/mid 1980s and they were truly the premier banking and financial services company, that trusted and valued car mechanic who's always right and never overcharges, so to speak. Perhaps that is why their fall has been more significant than other companies- they simply had farther to fall, from the highest peaks to integrity to the murky depths of avarice, rank dishonesty, and incompetence.
Your analogy is apt- you'd be better off buying insurace from the guy sending you spam e-mails!