I am so sorry to hear about the poor experience you had renting with Hertz through USAA. We would appreciate if you send us additional feedback and details here. I have escalated the message here to the correct department but look forward to hearing from you further so this sort of thing does not happen again. Thank you.
In searching the USAA site to locate the Hertz CDP # I came across your post. What a horrible experience. What has been the final outcome or response from USAA? I've used AAA CDP # for years with no problems in several different locations including New Orleans. Your experience makes me unwilling to try using a USAA discount...I DO NOT like unpleasant surprises at the ticket counter. Unfortunately, all of the negative posts I've read concerning bad experiences don't have a follow up from USAA giving any hint of solution and ultimate satisfaction from the USAA member.
Hello USAA...care to share a positive response?