@ Wanda 70,
Thank you for over 20 years of membership. It's disheartening to hear about your recent claim experience, but please know we take your concerns very seriously. I have escalated your situation to a subject matter expert who will be reaching out to you to address your concerns. Thanks ~ Mike
Awesome @Wanda70. We're glad we could help get your money back. If you need any assistance in the future, do not hesitate to let us know and we will be happy to provide assistance in any way that we can.