This company's customer service is horrible. I mailed in a $420.00 money order to USAA three months ago, and somehow it STILL has not been applied to my Auto Insurance Premium. Calling customer service has gotten me nowhere as they continue to give me the run around. At first, they couldn't find the Money Order and then when I presented them with evidence from the US Post Office that the money order had been cashed by USAA, they then said that they would apply it to my account. Here it is over three months later, and it still has not been applied to my account. I honestly feel like these people are con artists out to steal money.
Good afternoon @KWALT, definitely not the experience we want to hear from our members. I appreciate you sharing with us your situation and have forwarded your concerns and feedback to the appropriate area for further review of your situation and thank you for your 16 years of membership and loyalty to USAA. ~ Marco