I recently purchased a new car and received a 3.1% rate from USAA. The dealer wanted to give me a much lower rate but i wanted to keep everything with USAA. I've been a member more than 20 years. Well about 3 months later i see an ad on the webste that USAA can give a 1.49% for a new car refinance so I apply. Needless to say I was disapproved? Are you kidding me. My credit score is 827 and I have no issues and again a member for more than 20 years. I call the dealer and they are still able to refinance me with a 1.4% rate. So I guess it is off to the dealer to refeinance my new car. I can't believe this BS after all my time with USAA and having everything with them. I guess it is time to begin shopping for insurance elsewhere. I never thought I would say that but I did. Very poor customer service and loyalty perks. USAA has gotten to big for their britches. They have lost that exceptional customer service they once had. it may be time ot switch to a local bank in my area.
From our end, it looks like a specialist attempted to call you and left a message as well as sent an email on 2/19. Please let me know if you did not receive either of those communication attempts. Thank you