My son is a veteran and USAA member. His car was a total loss due to a hail storm. USAA and the lien holder have decided that 1-They will pay 9,000 to the lien holder and my son will give up his car as a total loss; 2-USAA will pay 6,000 to lien holder, he would pay lien holder 2,800 in 3 days in order to keep his car. I had to sign up for USAA in order to post a message. My son is a disabled Vet. Can you please help???? This is ridiculous!
Hello @Janeg, I am sorry to hear about your son's experience and would like to look into this matter further. In order to further assist, could you please private message me your son's claim number or phone number? ~Nekeysha