“You can just Google it.”
I called USAA regarding GAP insurance. The representative informed me USAA no longer issues GAP insurance. She went on to tell me the year they stoped and why. I asked her if USAA had any recommendations and she told me I could go on line and GOOGLE it. SMH is this the USAA I used to rave about.

6 REPLIES

Hello @Pith33 and I'm sorry to hear of this experience you had with us. I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah

Unfortunately usaa has truly gone downhill! It’s more like calling the cable company.... passed around without anyone taking responsibility. Hours waisted.

I'm so very sadden to hear about your experience, @fire frog. It's never our intent to make you feel this way. I did receive your prior post and I've escalated all your frustrations and feedback to be reviewed and addressed properly by our best team. ~Marie

The customer service at my cable company, WAVE, is a lot better than USAA has sunk to.

Hello there, @BrownieBug. This is concerning to read. Is there anything we can assist you with at this time? ~ Steven

No.