@Fed Up Royally, I would be happy to assist you. I am sorry your post on Facebook has not yielded a reply. It is tricky as we need to locate your profile. Please reply in private with how I can assist you. Thank you. If you need help sending your reply in private, here are the instructions.
Select username on the top right-hand corner >My Settings >Turn on Private Messages >Save.
To send a PM select username >Envelope Icon >Send Private Message ~ Suzy
@USAA - Why does everyone have to reply in private for a "personalized" response? The question was simple. How does the member get in touch with a certain group within USAA? Why can members not get that information via the Member Community? Is it like a deep dark secret?
Hey @NSueZ, no deep dark secret. We ask members to send us either profile/situation details or full name and phone# via PM/DM so as to protect their privacy. We will never ask or risk a members personal info on a public platform such as this. If this statement is in regards to your previous question as mentioned in the before post each dispute/fraud case is handled accordingly. What one member has issues with another member could not so we are unable to provide a blanket statement. I do hope you understand, thank you. -Emily